In this role, you will:

• Handle visa services that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer. Achieve individual Key Performance Indicators (KPIs) for any specific visa services account to ensure agreed service levels are met.
• Handle different requests on a simultaneous basis to enhance overall visa services productivity
• Achieve or surpass visa processing target as per dnata standards. This will involve having calls monitored by a Quality Officer / Team Leader to ensure a high level of visa service is achieved and maintained.
• Ensure accuracy when completing visa related services.
• Ensure knowledge is up to date and accurate on all aspects of each accounts products/service. Subject matters include but are not limited to revise standard operating procedures, new products and promotional campaigns. In order to maintain quality service provision for all accounts.
• Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers

To be considered for the role, you must meet the below requirements:

• 1+ Year customer service experience 
• 10 Years schooling or equivalent
• Experience in the visa services industry Knowledge/skills: Fluency in written and spoken English is a must Basic knowledge of Microsoft office packages Excellent sales skills Professional telephone etiquette Effective Communication skills Spoken Arabic language skills.